Billing & Payment

For account billing or payment questions:

We can now service your account anywhere, anytime! Visit our website to access your water services account, and pay your bill online 24 hours a day, 7 days a week. For your convenience, we accept Debit, VISA, MasterCard, Discover and electronic checks. Simply visit our website, select Online Bill Pay or consider contacting us through one of the options listed below.

o Phone: 941.723.4570
Representatives are available from 8 am – 5 pm, Monday – Friday

o 24-Hour Telephone Bill Pay: 888.891.6064 option 2

o Lobby Location:
Visit us in person from 8 am – 5 pm, Monday – Friday
516 8th Ave W
Palmetto, FL 34221

o 24-Hour Bill Payment Drop Box:
The drop box is located on south side of the building, non-cash payments only

o Email

o Mail: To send a payment by mail, please include your payment stub, your 5-digit account number, or service address with your payment (made payable to the City of Palmetto) to:
City of Palmetto
P.O. Box 1209
Palmetto, FL 34220